Utahtraveleroneon Sep 22, 2023
They picked us up from our hotel as expected, in an air-conditioned bus. Our tour guide, who spoke somewhat broken English with an accent that was not always completely understandable (though we have had worse), especially over bus speakers, did his best to entertain us. He had an annoying habit of referring to everyone on the bus as "family." Nearly every sentence began with "Ok, family," "Hello, family," or "So, family." I don't know if he was trying to make us feel like his buddy or attempting humor, but it didn't work on us. Once or twice would have been fine, but after the hundreth time, it became downright annoying. Because it was a long bus ride to Chichen Itza, there were times that he took a break from talking. At the end of every break he would say "Wakey, Wakey, Family" repeatedly. It was NOT endearing or funny after the first time (you cannot tell the same joke ten times and expect it not to get old).
Once we got to Chicen Itza, we were split into two groups, those who wanted a Spanish-speaking guide, and those who were being guided in English by our bus tour guide. As my wife and I both speak Spanish and were having some difficulty understanding everything our bus guide was saying, we opted for the Spanish-speaking guide. He was wonderful. We could understand him without difficulty, and he provided insight into Chichen Itza that we never would have understood from a guide who spoke English as a second language. Some things just get lost in translation.
After the tour of Chichen Itza, we went to a Cenote to swim and have lunch. Lunch was an acceptable buffet, and the Cenote was spectacular. If you have never gone swimming in a Cenote, this one is a great choice. After lunch, they drove us to Valladolid for about fifteen minutes. We had enough time to just taste varieties of tequila (the cacao tequila was the best, and we regret not buying an overpriced bottle of the stuff, as we could not get it anywhere else later). The stop in Valladolid almost seemed like an afterthought--a way to squeeze an extra stop in on the itinerary and bolster the perceived value of the tour (though the tequila tasting was worth it), so perhaps we are being too harsh about the Valladolid stop. It was quick though.
They then drove us back to our hotel. Overall a good trip. The bus guide was acceptable and definitely enthusiastic. Considering that we were in Mexico and English was not his primary language, we cannot complain too much about the guide. He was doing his best to give us an enjoyable experience and just had a few idiosyncrasies.