Terms & Conditions (UAE)

Purchase & Confirmation of Travel Products

When you make a booking request for a Flight "Travel Product", Skybooker will send a "Booking Request" via airline reservation systems for your flights to the airlines. Skybooker then processes your request and sends you a confirmation email when the booking is confirmed (e.g., when an itinerary has been ticketed). The "Booking Confirmation Email" is not a confirmation of tickets though. Note that the fares and availability of your booking request may change during the time we process your booking request. Your reservation is not confirmed and your purchase is not completed until Skybooker sends you an electronic confirmation "E-ticket".

In some cases Skybooker may determine that it is unable to confirm your tickets. Reasons being:

• Fare change
• Flight availability
• Airline's failure to confirm the booking request
• Incomplete or inaccurate payment information
• Rejection of a method of payment, concerns that the booking request was unauthorized or fraudulent
• Other issues that may prohibit fulfillment of your request

In any case, Skybooker will notify you. If Skybooker is unable to process your request, we may suggest an alternative Travel Product for you. You are, however, under no obligation to purchase any such alternative.

Credit Card Billing

Your credit card statement may show multiple charges, because your credit card may have been billed in multiple charges not exceeding the total amount by us. Example - Airline charges (cost of the airline ticket) PLUS an additional booking transaction service fee by Skybooker to process your E-ticket. All types of service fees may change at any time and the most updated fees may not be reflected here.

Ticket Policies, Rules and Restrictions

• Visa or MasterCard debit and credit cards in AED will be accepted for payment.
• Once purchased, most tickets are non-refundable and non-transferable. All service fees are non-refundable.
• Name changes are not permitted. Prices do not include Baggage and Carry-On Fees or other fees charged directly by the airline.
• Fares are not guaranteed until ticketed. All changes are subject to availability, additional fees, airline rules and regulations.
• All travelers must confirm that their required travel documents are current and valid for your destination.
• Cardholder must retain a copy of transaction records and Merchant policies and rules.

Confidentiality

User is responsible for maintaining the confidentiality of his account.

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Useful Information for Travelers

Baggage Rules & Fees

Additional baggage fees may apply. Since the baggage fees may change, we recommend that you contact the airline you are traveling on for the latest information regarding airline specific baggage rules, requirements and fees.

Seats

If you have requested a seat to be assigned, we will send your request to the airline. The airline may or may not be able to confirm your request. At times airlines may not be able to assign specific seats or seats sitting together. Occasionally seats can be assigned only at the check-in counter at the airport.

Cancellation of Flights

Most airline tickets are 100% non-refundable and non-transferable. In certain cases where the airline may allow cancellations, we will be able to process refunds less airline penalties. Please call us or email to find out the penalties. Ticket cancellations/refunds must be processed prior to the scheduled departure time of the first flight segment by calling our customer service center. In case of a NO-SHOW the ticket is 100% non-refundable.

Trading Policy

We will not trade with or provide any services to OFAC and sanctioned countries.

Voluntary Flight Changes

Although most itineraries/tickets allow changes, as per airline policy the majority of these itinerary changes require the issuance of a new ticket. All changes are subject to availability, airline rules and regulations, penalties and a difference from the original airfare and our service fees. The airline has the final authority regarding itinerary changes and penalties.

Involuntary Changes (Changes done directly by the airline)

Airlines may make changes to a scheduled flight itinerary that is beyond our control. In these cases, if the airline notifies us with a viable option, we will send you an email with the changes as well as the option the airline is offering. If the airline does not provide us with a viable option, as a valued customer, your reservation will be reviewed and assisted by one of our Schedule Change Specialists.

Refund Timelines

For Flights: Skybooker may take up to 3 weeks or more to process your refund depending upon airline terms and conditions for refunds. Once your refund is processed, your financial institution may take up to 7 business days to post the credit to your account, and in some cases up to 2 billing cycles to show the credit on your statement. Your refund will be processed to your original method(s) of payment. Your Skybooker refund receipt email contains details regarding your refund amount, how, and when you'll get your refund. If your credit card statement includes a charge from a third party (e.g., a low-cost airline, other suppliers), you will receive your refund from that third party, not Skybooker. Please contact the respective third party regarding refund timelines and related questions.

For Hotels: It may take up to 21 days for your refund to be processed by the hotel, depending on the terms and conditions set by the hotel. The refund may take up to 7 days to reflect in your bank statement.

For Packages: Skybooker may take up to 3 weeks or more to process your refund depending upon the packages selected. Once your refund is processed, your financial institution may take up to 7 business days to post the credit to your account, and in some cases up to 2 billing cycles to show the credit on your statement. Your refund will be processed to your original method(s) of payment. Once the refund is given, you will get a receipt from Skybooker.

Travel Protection Plan

If you have not already purchased the Travel Protection Plan, we recommend purchasing our Travel Protection Plan. The coverage you have purchased will only cover the arrangements booked through the website in which you have purchased your protection plan. You should review detailed rules on the protection plan by reading the Description of Coverage.

Age Restrictions

Customers using the website who are minors / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Valid Photo ID

A valid government photo I.D. must be presented by all travelers in order to board flights. Minors traveling domestically with parents generally do not need a photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant's age.

Checking in for Domestic Flights

• It is recommended that you check in at least three (3) hours prior to the scheduled flight departure time for international flights.
• Please allow extra time if traveling with children or if you need assistance boarding the aircraft.

Checking in for International Flights

• It is recommended that you check in at least three (3) hours prior to the scheduled flight departure time.
• Please allow extra time if traveling with children or if you need assistance boarding the aircraft.
• NOTE: The airlines reserve the right to deny boarding to passengers that do not arrive at the ticket counter or departure gate with adequate time to check in. Check-in times can vary for certain cities and airlines, so it's recommended that you confirm with the airline you are flying the required check-in time.

Passport / Visas

For international travel, all passengers must be in possession of valid travel documents such as tickets, passport, visas, transit visas, Schengen visas and all other entry permits. Your passport must be valid for 6 months from your return date. It is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one-way, please verify with the airline or Consulate General to prevent any issues at the time of boarding.

Operated by... (Flight number/details)

Please note that your flight itinerary may consist of flights that are operated by what is called a "CodeShare" partner of the airline on which you are traveling. It is for this reason we advise you to make sure that you check in and board your flight at the corresponding airline's terminal. For example - the flight number on your itinerary may indicate a United Airlines flight number but in fact this flight may be "Operated by Air Canada" in which case you are required to check in at the Air Canada ticket counter and board at the corresponding Air Canada gate. The same would be likewise for other airlines too.

Fare Changes

Prior to ticketing, all fares are subject to change. In these rare cases, we reserve the right to notify you of any rule or fare change within three (3) business days. As a courtesy to our valued customers, we will absorb the difference of the fare up to $25.00 per passenger. In the event that the fare difference is higher than $25.00, you will have the option to not purchase this ticket and your credit card will not be charged.

Up-to-the-Minute Flight Details

Check the details of your itinerary and E-ticket status by visiting our Check My Booking page.

Privacy Policy

Skybooker.com has created this privacy statement in order to demonstrate its commitment to the privacy of their customers. The following discloses our information gathering and dissemination practices for Skybooker.com as well as email newsletters. It is important for you to understand what information we collect about you during your visit and what we do with that information. This Privacy Policy only applies to information collected on Skybooker.com and not to the information that is collected by Skybooker.com through any other means. Your visit to Skybooker.com is subject to this Privacy Policy and our Terms of Use.

1. Personal Information Collection and Use

We do not collect personally identifiable information about you, except when you provide it to us. For example, if you submit a question to us, sign up for our weekly newsletters or a sweepstakes on Skybooker.com, you may be asked to provide certain information such as your contact information (name, email address, mailing address, etc.). When you submit your personally identifiable information through Skybooker.com, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. We will not sell or rent your personally identifiable information to third parties without your consent, except as otherwise disclosed in this Privacy Policy. Except as otherwise disclosed in this Privacy Policy, we will use the information you provide us only for the purpose of responding to your inquiry or in connection with the service for which you provided such information. For example, if you opt-in to our email alert, we may use your email address to send you periodic emails.

2. Email Addresses

We do not want you to receive unwanted email from us. We try to make it easy to opt-out of any service you have asked to receive. If you sign-up to our email newsletters we do not sell, exchange or give your email address to a third party. Email addresses are collected via the website Skybooker.com, co-registration partners and third-party marketing lists and promotions. Users have to physically opt-in to receive the Skybooker.com newsletter and a verification email is sent. Skybooker.com is clearly and conspicuously named at the point of collection. The security of your personal information, including your email address and zip code, is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during registration and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, but in our case, we strive to use commercially acceptable means to protect your personal information; we cannot guarantee its absolute security.

3. Access to Personally Identifiable Information

If your email address changes, or if you no longer desire our service, you may correct, update, delete or deactivate your details by visiting the Contact Us page. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. www.destinaholidays.com will not pass any debit/credit card details to third parties.

4. Cookies

Skybooker.com uses cookies to improve user experience such as improving navigation and relevancy of product and information on the site. Your web browser should allow you to choose whether or not to allow cookies - you can still use our site if you have them disabled. For more information on cookies, visit cookiecentral.com.

5. Third Party Sites and Booking Tools

Skybooker.com does not sell you travel products or services, but directs you to third party websites that do. These sites may collect personally identifiable information from you, such as your name, address, or details pertaining to other methods of payment. These sites may have their own privacy policies which govern how such sites use and share your personally identifiable information.

6. Third Party Advertisers

The advertising banners and other forms of advertising appearing on this Website are sometimes delivered to you, on our behalf, by a third party. In the course of serving advertisements to this site, the third party may place or recognize a unique cookie on your browser.

7. Business Transfers

As we continue to develop our business, we might sell certain entities or assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on Skybooker.com you agree that your data may be transferred to such parties in these circumstances.

8. Notification of Changes

As we continue to develop our business, we might sell certain entities or assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on Skybooker.com you agree that your data may be transferred to such parties in these circumstances.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

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