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Cancellations & Refunds

How can I cancel my booking and get a refund?

You can submit a refund online, or call us at 1-214 227 6700 with your booking reference number.
Cancelling your trip will always involve costs. Depending on the ticket terms & conditions of the airline, you have the right to receive a (partial) refund.
We will help you to calculate the costs of your cancellation and check if you will receive a (partial) refund.
IMPORTANT- If your departure is within 3 days or if your booking was made today, please contact us urgently by phone at 1-214 227 6700).
All Cancellations & Refunds questions
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Raise a support request with your booking reference and we'll take care of it.

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