Our service fees are non-refundable.
We are in the 'Service-business', and we survive on service fees. Hence, unable to refund the service fee as we have to run our operations, pay staff salaries and other operational expenses.
We did not receive any grants from Governments and loans from Banks.
In order to continue providing service to our clients, we cannot refund our service fee on the disrupted flights.
All Cancellations & Refunds questions We are in the 'Service-business', and we survive on service fees. Hence, unable to refund the service fee as we have to run our operations, pay staff salaries and other operational expenses.
We did not receive any grants from Governments and loans from Banks.
In order to continue providing service to our clients, we cannot refund our service fee on the disrupted flights.